Consolidated IT, a specialty IT consulting firm in Boston, MA, is seeking applicants for the position of Desktop Support Specialist. We are seeking applicants who are looking for full time or minimum 3 days/ week part time employment.

The successful applicant will work in a fast paced environment providing helpdesk and network support to our clients in the Boston metropolitan area. Major duties include:

• Act as primary point of IT support for a diverse base of clients, setting up new systems, maintaining existing desktops and laptops, and answering end user support questions
• Provide extremely responsive customer service both in person and via phone / e-mail.
• Work closely with senior network engineers on projects and to resolve problems in a seamless manner for clients
• Approximate 80/20 split between time spent on-site at client locations and work performed remotely

Requirements - All applicants should possess the following:

• College degree (BA or BS) in any discipline
• Outstanding written and verbal communication skills and a track record of providing great customer service
• Your own reliable car for visiting customer sites
• Minimum 2 years working in a tech support / helpdesk environment
• Ability to work independently and juggle multiple priorities
• Expert level understanding of setting up and troubleshooting Microsoft desktop operating systems (XP, Windows 7) and applications (Office, browsers, Adobe products)
• Experience with backup software
• Familiarity with using or setting up handheld devices such as Blackberries or iPhones
• General understanding of TCP/IP and other networking concepts
• Any experience with Microsoft servers, Linux, or MacOS is not required but is a major plus.
• Any experience in an architecture, engineering, or other CAD environment is a major plus

The Opportunity:
This position offers competitive salary and health benefits. Outstanding performers will earn profit sharing and grow with the company by advancing skills in the networking and server administration areas. We are looking for an individual who is eager to learn from more senior staff and take advantage of an opportunity to advance both skills and career over time.

Applying:
Please reply ONLY VIA E-MAIL to this ad with the following information:

• Cover letter, detailing your relevant experience and specific interest in the position
• Resume listing all work history, education, and related skills
• Recent salary history and requirements
• Dates of availability to start and confirmation of available transportation (reliable auto)
• Send your application materials to jobs@citboston.com